The partnership between Soul Corporations, a leadership consultancy that helps leaders drive their business forward with soul, run by Nicholas Brice (Ch./Le. 1972-76) and Tottenham Hotspur Football Club has won the award for Best Customer and Employee Engagement programme 2020 at the International Engage Business Media Awards.
The award-winning Spurs Way programme was designed to fulfil a vision for Tottenham Hotspurs' new stadium to become an exceptional home for the team for generations to come and to create the most digitally advanced stadium in the world, with a vibrant customer-centric culture.
Nicholas Brice’s company Soul Corporations supported the design and rollout of a series of events aimed at creating personal connections, helping leaders and teams to map out, document and track the key processes that would impact the customer journey.
“Nicholas and his team helped us get to a high level of performance very quickly. They helped us identify and address a number of critical ‘showstoppers’, and they filled a gap when we needed extra capability and an independent voice”, said Andy O’Sullivan, Venue Director, Tottenham Hotspur Football Club.
“The club has won a raft of industry awards and we’re very proud to have helped them achieve this and honoured to win this top award”, said Nicholas Brice, CEO of Soul Corporations. His team have previously been awarded three joint National Training Awards for their leadership development, change management and learning partnership with Brighton and Hove Albion, following the move to their new stadium in 2011.